Not just support.
A partner in your vision.

SIXOS helps growing businesses operate more efficiently with professionally managed remote teams built around their processes, customers, and business needs.

GET STARTED EXPLORE SERVICES
Active Daily Supervision
Zero Onboarding Friction
Tailored Around Your SOPs
SIXOS
About SIXOS

Bridging the Gap in Global Remote Operations

SIXOS is a B2B managed services company providing professionally managed remote teams for growing businesses worldwide.

Neither an Unwieldy Legacy BPO nor a Fragile Freelancer Marketplace.

Traditional large BPO providers are built for giant corporations — burdened with slow communication, rigid contracts, and depersonalized service. On the other end, hiring individual freelancers often results in fragmented accountability, inconsistent quality, and zero management supervision.

SIXOS creates the optimal middle ground: high-caliber remote talent backed by structured daily management, tailored onboarding, continuous training, rigorous quality control, and transparent operational reporting.

The Support Spectrum
Legacy BPO Call Centers
Rigid, Bureaucratic, High Minimums
SIXOS Managed Teams
Agile, Supervised, Quality-Controlled
Individual Freelancers
Unsupervised, High Churn, Fragmented
Dedicated Professionals
Vetted, handpicked talent assigned exclusively to your business processes rather than pooled across unrelated accounts.
Active Management
Experienced operations leads oversee your team's day-to-day attendance, scheduling, workflow adherence, and morale.
Structured Training
We convert your standard operating procedures (SOPs) into clear training modules, ensuring rapid onboarding and brand alignment.
Real-time Supervision
Continuous monitoring of ticket queues, response times, and daily outputs prevents bottlenecks before they impact customers.
Quality Control
Regular sampling, conversation audits, and rubric-based evaluations protect the high standard of your brand customer experience.
Transparent Reporting
Clear operational visibility with metrics, weekly reviews, and practical recommendations without bloated vanity dashboards.
Flexible Support
Easily scale headcounts and shift coverage up or down based on seasonality, product launches, or business evolution.
Services

Support That Works Around Your Business

Explore our five core operational service disciplines. Select any service to view full operational scope and feature details.

01 / Omnichannel Support

Customer Support

Seamless frontline communication that resolves customer questions, turns inquiries into loyalty, and protects your brand reputation around the clock.

  • Email support ticket triage
  • Real-time live chat assistance
  • Customer inquiries resolution
  • Order status & questions
  • Follow-ups & satisfaction checks
  • Returns, exchanges & refund workflows
Request Customer Support Team
Customer Support Hub
Multichannel resolution pipeline active
Live Chat Email Tickets Order Issues Customer Loyalty
Why SIXOS

An Engineered Operational Ecosystem

See how our managed collaborative model compares against traditional rigid call centers and unmanaged independent freelancers.

Model A

Traditional BPO

Oversized, rigid organizations optimized for massive volume rather than agile responsiveness.

  • Rigid, bureaucratic contract structures
  • High agent turnover and depersonalized care
  • Expensive overhead and strict minimum headcounts
Result: Slow to adapt, impersonal client service.
Model B

Individual Freelancers

Direct hires on gig platforms who operate in isolated silos without oversight.

  • Zero supervision or independent quality audits
  • No backup or coverage if the person becomes unavailable
  • You spend leadership hours managing basic tasks
Result: Inconsistent quality, operational vulnerability.
The SIXOS Advantage

SIXOS Managed Ecosystem

Dedicated remote professionals integrated into your workflows, supported by management, QA, and structured reporting.

  • Dedicated specialists dedicated to your business
  • Hands-on supervision & daily operational oversight
  • Built-in redundancy & fast coverage replacement
  • Flexible scale starting at 1 dedicated agent
Partner with SIXOS
The Continuous SIXOS Management Cycle
Every team member is supported by a continuous 6-stage operational framework
STAGE 01
People
Vetted professionals with verified skills
STAGE 02
Management
Daily lead attendance & queue alignment
STAGE 03
Training
Client SOP assimilation & simulation
STAGE 04
Quality Control
Conversation audits & scorecards
STAGE 05
Reporting
Transparent KPIs & actionable reviews
STAGE 06
Continuous Imp.
SOP optimization & efficiency gains
How It Works

A Clear, Guided Path to Deployment

From initial requirements to live operations, our structured process ensures zero disruption to your daily business.

01
Phase One

UNDERSTAND

We deep dive into your business model, customer touchpoints, current ticket volume or admin workflows, shift coverage requirements, and specific toolsets (e.g. Zendesk, Gorgias, Shopify, Slack, Asana).

02
Phase Two

BUILD

We architect your customized support structure: selecting candidate profiles, establishing SLA benchmarks, defining escalation paths, and configuring daily operational communications.

03
Phase Three

TRAIN

Selected team members complete intensive onboarding focused directly on your SOPs, brand voice, and response protocols, followed by mock ticket evaluations before taking live work.

04
FINAL STEP — YOU'RE LIVE
Phase Four

DELIVER

Your team goes live with active management supervision. Leads monitor queues, verify ticket resolution quality, and provide instant coaching to ensure steady performance from day one.

Average launch time: 5–10 business days
Active daily supervision from Day One
Zero disruption to your existing operations
Start Your Journey
05
Phase Five

MEASURE & IMPROVE

Continuous performance reviews, weekly KPI summaries, and proactive process improvements. As your business grows, we scale your team smoothly without administrative overhead.

Industries

Built for Modern Businesses

We adapt directly to the operational demands and software ecosystems of high-growth sectors.

E-commerce
Order tracking, return processing, multi-channel marketplace support (Shopify, Amazon, eBay), and cart conversion assistance.
SaaS & Technology
Tier-1 technical support, product onboarding walkthroughs, feature guidance, bug reporting, and user documentation updates.
Startups
Fast, agile operational coverage that allows founders and key engineers to focus entirely on product without hiring full-time back-office staff.
Digital Businesses
Community management, user engagement, content moderation, help desk operations, and transactional inquiries.
Online Education
Student onboarding, learning portal navigation assistance, assignment submission questions, and webinar logistics support.
Agencies
White-label client support, reporting spreadsheet assembly, administrative research, and client task execution.
Travel Businesses
Reservation assistance, itinerary changes, customer rebooking, travel inquiries, and guest communications.
Customer-Facing Orgs
High-touch organizations requiring consistent, warm brand representation across email, chat, and voice channels.
Security & Protection

A Protected Operational Ecosystem

We treat your client data, business accounts, and internal communications with strict procedural rigor.

Confidentiality Agreements
Binding non-disclosure agreements (NDAs) signed with every team member prior to onboarding on your account.
Strict Access Controls
Least-privilege access principles, secure password managers, and role-based permissions to ensure agents only access what they need.
Employee Security Training
Mandatory training covering phishing prevention, data protection, credential safety, and safe browsing hygiene.
Secure Account Practices
Enforcement of two-factor authentication (2FA/MFA) across all client tools, business portals, and internal communication channels.
Client-Specific Data Handling Protocols
Every business has unique operational guidelines. We configure our workflows, browser sandboxes, and VPN requirements according to your specific industry standards, contracts, and internal compliance policies.
Security and governance practices are adapted strictly in coordination with client infrastructure, contracts, and specific data protection guidelines.
Our Mission
“Help businesses deliver better customer experiences and operate more efficiently by providing reliable, professional, flexible remote support teams.”
Our Vision
“Become a trusted global BPO partner known for reliable people, excellent service, and modern remote business solutions.”
Direct Partnership

Let's Build Your Remote Team.

Complete the 3-step consultation builder to configure your operational requirements, then book a direct strategy call via WhatsApp.

Direct Verified Channels

Instant response from our operations team leads.

Official Email hello@si6os.com
Ethiopia WhatsApp (Operations Hub) +251 921 647 287
USA WhatsApp (Client Relations) +1 (240) 893-7427
Ethiopia Direct Line +251 921 647 287
USA Line +1 (240) 893-7427
1
Your Info
2
Need
3
Timeline
4
Order & Book

Tell Us About Yourself

Enter your contact details so our leadership team can personalize your proposal.

What do you need?

Select the primary service discipline for your dedicated remote team.

Customer Support
Email tickets, live chat, order inquiries & returns.
Call Center Support
Inbound resolution, outbound follow-ups & bookings.
E-commerce Support
Shopify / Amazon store ops, order validation & care.
Virtual Assistance & Data
CRM hygiene, spreadsheets, admin tasks & research.
Dedicated Teams
Tailored operational pods aligned with your SOPs.
Custom Department
Hybrid voice, chat & back-office operations.
Or enter custom number:

When do you need them?

Select your target launch timeline so we can allocate recruitment and training resources.

Immediately (within 48 hours)
Within 1–2 Weeks
Within 1 Month
Flexible / Exploring for future quarter
Almost There!

Review & Send Your Request

Confirm your details below, then reach us instantly via WhatsApp or email.

Your Consultation Summary
Client Name—
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Team Size—
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